Shipping policy

Where We Ship

Mainland Great Britain (England, Wales, most of Scotland). No delivery to BFPO, PO Boxes/virtual addresses/parcel lockers. Northern Ireland, Highlands & Islands, Channel Islands (JE/GY), Isle of Man (IM), Isles of Scilly and other remote/offshore areas require prior confirmation and may involve different timeframes/fees. International orders (EU/US/CA/AU): contact us before ordering.

Service & Fees 

Standard shipping (Free), ETA 5–12 business days (Mon–Fri, excluding UK public holidays). Timeframes are estimates only.

Processing: 1–2 business days after payment. Cut-off 13:00 UK time for same-day processing.

Tracking & Delivery

Tracked service; signature may be required depending on the carrier. Address edits/intercepts are not guaranteed once the order is submitted.

Failed Delivery/Refusal

If returned due to incorrect address, uncollected or refusal, we’ll offer re-delivery (extra charges may apply) or refund (less actual shipping/return costs where not our fault). Please see our Returns & Refunds Policy for statutory cancellation rights.

Damage/Wrong/Missing

Email us within 48 hours of delivery with photos/videos (including the shipping label and outer carton). We’ll arrange a replacement, reshipment or refund as appropriate.

Remote & Oversize

Remote area surcharges and different service levels may apply. Pallet or bulk deliveries (with tail-lift/kerbside/appointment) available by quote.

Legal

This policy works together with our Terms of Service (delivery within 30 days unless otherwise agreed; delivery times are estimates; risk passes on delivery).